Informativa sui rimborsi

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@3dtreasurechest.at. Please note that returns must be sent to the following address: [Martin Küttner, Karl Maisel-Straße 5/3, 3100 St. Pölten - Austria].

The buyer is responsible for return shipping costs and any loss in value if the item is not returned in its original condition. Items sent back to us without first requesting a return will not be accepted.

If you have questions about returns, you can always contact us at info@3dtreasurechest.at.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized products), and personal care items (e.g., beauty products). Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union – 14-Day Withdrawal Period Notwithstanding the above, you have the right to cancel or return your order within 14 days without providing a reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as when you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at shop-3dtreasurechest@outlook.com.